Returns

Yes! We’ve partnered with LABL to provide free returns and exchanges for our customers. By opting in, customers are eligible to receive a free return label in case they aren’t satisfied for any reason.

If you opted out of the return guarantee when you placed your order, LABL’s return portal still allows for hassle-free returns. In this case, you will simply be asked to pay for the provided return label.

If you need to make a return, you will be able to choose between a store credit, an exchange for another product, or a refund.

1. Visit our friendly returns portal ;)

2. Enter your order number + email address to start

3. Select “Start Your Return” at the top right of the screen

4. Select items you’d like to return, reason why, and your return preferences

5. Once you submit your request, our support team will review and get back to you within 1-2 business days. When approved, you will get a confirmation email with next steps (if needed!)

Please contact customer service at info@mercyhouseglobal.org with questions.

- Orders made online within 30 days from the receipt of purchase

- Products in unused and resealable condition

- Products in the original packaging with the tags intact

- Damaged in transit items (with pictures)

- Gift cards

- Charitable giving

- Orders past the return window of 30 days

- Open and used products

- Subscription club orders

Subscription club products, when received as part of the monthly or quarterly club, are ineligible for returns — unless the product is damaged. If you have a damaged product, please email info@mercyhouseglobal.org right away for a replacement.